Latest news with #customer experience
Zawya
a day ago
- Business
- Zawya
Helm ranked among top solutions providers in sub-Saharan Africa
Intelligent customer experience company Helm has been recognised as the second-ranked Solutions Provider in sub-Saharan Africa in the latest SMARTIES Business Impact Index (BII), released in July 2025. This is a prestigious global ranking that identifies companies delivering the most significant real-world business results. Compiled annually by the Mobile Marketing Association (MMA), the BII recognises outstanding performance across all Smarties Awards competitions, factoring in both award level and market competitiveness. Helm's strong 2023 awards performance and continued focus on innovative, mobile-first marketing solutions secured its spot among the top agencies in the region last week. 'Being ranked among the top providers in sub-Saharan Africa is a badge we wear proudly,' says Stef Adonis, head of marketing at Helm. 'The results we've delivered on home soil are being recognised across the continent and beyond, showing that South African customer experience solutions are up there with the best. This ranking also reinforces our belief that solutions should be measured by real business impact.' The Smarties Awards are globally respected for showcasing data-driven creativity and mobile-first innovation. The programme is the first South African awards platform to contribute to global benchmarks like the WARC Media 100 and RECMA. This means that all Smarties winners now help shape global rankings of the world's most effective marketing efforts. In 2023 (the period in which the recent index was measured), Helm brought home an impressive collection of gold, silver and bronze awards across both local and regional Smarties programmes. These wins, and the strategic thinking and creative craft behind them, played a key role in securing the BII ranking and reflect Helm's continued focus on delivering bold, effective work in a fast-changing market environment. All rights reserved. © 2022. Provided by SyndiGate Media Inc. (
Yahoo
a day ago
- Business
- Yahoo
Weave Announces Date of Second Quarter 2025 Financial Results and Conference Call
LEHI, Utah, July 18, 2025--(BUSINESS WIRE)--Weave (NYSE: WEAV), a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, today announced it will release its financial results for the second quarter 2025 after U.S. markets close on Thursday, July 31, 2025. Company management will host a conference call and webcast at 4:30 p.m. ET to discuss Weave's financial results and provide a business update. Individuals interested in listening to the conference call may do so by dialing (412) 902-1020 or toll-free at (877) 502-7186. The live webcast and a webcast replay of the conference call can be accessed from the investor relations page of Weave's website at About Weave Weave is the leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire patient journey. Weave's software solutions transform how healthcare practices attract, communicate with, and engage patients and clients to grow their business. Weave seamlessly integrates billing and payment requests into communication workflows, streamlining payment timelines, reducing accounts receivable, and supporting practice profitability. In the past year, Weave has been named an Inc. Power Partner, a G2 leader in Patient Relationship Management software, and a Top 50 Product for Small Business. To learn more, visit View source version on Contacts Investor Contact:Mark McReynoldsHead of Investor Relationsir@ Media Contact:Natalie HouseSenior Director of Content & Communicationspr@
Yahoo
2 days ago
- Business
- Yahoo
Comcast Names Romy Seals as Vice President of Finance for Florida Region
WEST PALM BEACH, Fla., July 17, 2025 /PRNewswire/ -- Comcast today announced Romy Seals has been appointed Vice President of Finance for the company's Florida Region. In this role, Seals will lead the region's financial strategy and operations, supporting Comcast's continued growth and customer experience initiatives across a highly competitive footprint. Seals will oversee a team which manages customer experience, project management, business operations, and financial reporting for Comcast's Florida Region. "Romy brings a rare combination of strategic insight, operational excellence, and a deep understanding of what it takes to succeed in a fast-paced, customer-focused environment like Florida," said Jeff Buzzelli, Regional Senior Vice President for Comcast's Florida Region. "Her leadership has already made a significant impact, and I'm confident she will continue to elevate our performance and strengthen our commitment to the communities we serve." Seals began her Comcast career in 2012 as Director of Business Operations in the Central Division. She quickly rose through the ranks, ventually serving as Vice President of Business Operations for Comcast Business, where she supported the brand's rapid growth and market disruption. She also led the Central Division Comcast Business Center of Excellence, overseeing subscriber reporting, systems support, and sales reporting across four regions. "Florida is a vibrant, fast-moving region with incredible opportunities and unique challenges," said Romy Seals, Vice President of Finance for Comcast's Florida Region. "I'm proud to continue working alongside such a dedicated and talented team to support our communities, drive financial performance, and help shape the future of Comcast in this dynamic market. I'm looking forward to building on the momentum we've created and contribute to the region's continued success." Since joining Comcast's Florida Region in late 2023 as Senior Director of Project Management, Seals has led key initiatives including Xfinity Communities projects, market expansion planning, network enhancements and hurricane recovery. Seals holds a bachelor's degree in finance and an MBA from Georgia State University. She and husband Steve live in Loxahatchee with their two dogs, Harper and Henry. About Comcast CorporationComcast Corporation (Nasdaq: CMCSA) is a global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, our businesses reach hundreds of millions of customers, viewers, and guests worldwide. We deliver world-class broadband, wireless, and video through Xfinity, Comcast Business, and Sky; produce, distribute, and stream leading entertainment, sports, and news through brands including NBC, Telemundo, Universal, Peacock, and Sky; and bring incredible theme parks and attractions to life through Universal Destinations & Experiences. Visit for more information. Press Contact:Diego Osorio(305) 842-7215diego_osorio@ View original content to download multimedia: SOURCE Comcast Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Bloomberg
2 days ago
- Business
- Bloomberg
Couche-Tard Got Seven & i Wrong From the Start
Convenience store aficionados of the world, relax. Your perfect egg sandwich is safe, for now. The primary concern for millions of Japanese around the ¥6.77 trillion ($45.8 billion) bid for Seven & i Holdings Co. was that Canada's Alimentation Couche-Tard Inc. would, in search of improving shareholder value, destroy the customer experience that has made the Japanese convenience store, or conbini, a global sensation. That threat seems to have faded after Couche-Tard on Thursday abandoned its bid, citing a lack of 'sincere or constructive engagement.'
Wamda
3 days ago
- Business
- Wamda
Tactful AI founders reacquire company from Dstny
Tactful AI, the Egypt-born AI startup for customer experience (CX) management, has been reacquired by its original founders Mohamed El-Masry and Mohammed Hassan, following a decision to separate from Belgian business communications firm Dstny, which had acquired the company in 2022. The move marks a new growth phase focused on regional and international expansion, with a particular focus on Saudi Arabia, the UAE, and Western Europe. Founded in 2016, the platform enables enterprises to manage 100% of digital customer interactions in real time and has been shown to boost digital revenues by 15–35% within months of deployment. Press release: Tactful AI, the Egypt-born startup specialising in AI-powered customer experience solutions, has announced a new chapter in its journey after its founders, Mohamed El-Masry & Mohammed Hassan, reacquired full ownership of the company. In 2022, the company was acquired by Dstny, a leading European provider of business communication tools. The acquisition was part of Dstny's strategy to expand into AI-powered CX. However, following a strategic decision, El-Masry has now reacquired the company, positioning Tactful AI to pursue an independent growth path with renewed focus on regional and international expansion — starting in the Middle East (particularly Saudi Arabia and the UAE) and extending into the UK and Western Europe. Over the past three years, Tactful AI has invested more than $5 million to develop its proprietary AI technology — culminating in the launch of what is considered the first Egyptian-developed AI product tailored specifically for customer experience (CX) management. the platform is already being deployed in key markets in the Middle East and Europe, helping enterprises in retail, e-commerce, hospitality, and finance deliver smarter, faster, and more personalised customer interactions. "We're proud to lead from Egypt and prove that globally competitive AI technology can be built in the region," said Mohamed El-Masry, Co-Founder and CEO of Tactful AI. "We have a bold vision for the next phase — to double down on innovation, expand into new markets, and support organisations as they modernise their customer engagement strategies." Tactful AI's platform enables businesses to manage 100% of customer interactions in real time across all digital channels while significantly improving the productivity of customer service teams through smart automation. The platform has demonstrated measurable impact — increasing digital revenue by 15–35% within just a few months of deployment by enhancing customer engagement and conversion. With over a decade of CX and AI expertise, Tactful AI serves a wide range of sectors, including telecom, hospitality, retail, and the public sector. Its client portfolio includes top brands such as Fairmont, Address Hotels, El Araby Group, 2B, Lazurde, and Erada Microfinance. Combining no-code flexibility with intelligent real-time analytics, the platform allows customer-facing teams to manage thousands of conversations seamlessly while empowering decision-makers with actionable insights. Tactful AI positions itself as a powerful regional alternative to global solutions such as Genesys, Zendesk, Freshdesk, and Intercom. With development centres in Cairo and Cambridge, Tactful AI is committed to local innovation with global standards. The company is actively investing in research and development to enhance its AI capabilities and maintain a competitive edge in international markets. "We are not just building software — we are redefining how customer experience is delivered across the Arab region," El-Masry added. "This reacquisition marks a turning point for Tactful AI, and we're just getting started."
